Service quality in education: Management students' perspective
According to some scholars, the strategic success of a service organization depends on its ability to consistently meet or exceed customer service expectations. This study thus set out measure the service quality performance of a faculty in a public university. Based on stratified random sampling on...
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Main Authors: | , , , , |
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Format: | Conference or Workshop Item |
Language: | English |
Published: |
2004
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Subjects: | |
Online Access: | http://repo.uum.edu.my/2899/1/paper3ahmadjusoh.pdf http://repo.uum.edu.my/2899/ |
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Institution: | Universiti Utara Malaysia |
Language: | English |