Service quality in education: Management students' perspective
According to some scholars, the strategic success of a service organization depends on its ability to consistently meet or exceed customer service expectations. This study thus set out measure the service quality performance of a faculty in a public university. Based on stratified random sampling on...
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| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/2899/1/paper3ahmadjusoh.pdf http://repo.uum.edu.my/2899/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |