The Role of Web Store Stimuli on Customers' Impulse Buying Behaviour Through Brand Perception

In light of prevailing technological advancements, online shopping has become increasingly prevalent. A well-designed webpage interface, particularly in terms of visual appeal, has the potential to evoke customer emotions such as pleasure and arousal, thereby stimulating impulse buying among consume...

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Main Authors: Abid, Muhammad Farrukh, Siddique, Junaid, Gulzar, Amir, Dar, Imran Bashir, Mazhar, Muhammad, Nadeem, Muhammad Umar
Format: Article
Language:English
Published: UUM Press 2024
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Online Access:https://repo.uum.edu.my/id/eprint/31210/1/IJMS%2031%2002%202024%20431-468.pdf
https://doi.org/10.32890/ijms2024.31.2.3
https://repo.uum.edu.my/id/eprint/31210/
https://e-journal.uum.edu.my/index.php/ijms/article/view/15074
https://doi.org/10.32890/ijms2024.31.2.3
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Institution: Universiti Utara Malaysia
Language: English
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spelling my.uum.repo.312102024-08-05T10:02:04Z https://repo.uum.edu.my/id/eprint/31210/ The Role of Web Store Stimuli on Customers' Impulse Buying Behaviour Through Brand Perception Abid, Muhammad Farrukh Siddique, Junaid Gulzar, Amir Dar, Imran Bashir Mazhar, Muhammad Nadeem, Muhammad Umar HB Economic Theory In light of prevailing technological advancements, online shopping has become increasingly prevalent. A well-designed webpage interface, particularly in terms of visual appeal, has the potential to evoke customer emotions such as pleasure and arousal, thereby stimulating impulse buying among consumers. In contrast to global brands, local web stores have faced challenges in devising strategies to cultivate an environment conducive to enhancing brand perception and encouraging impulsive buying behavior, specifically in the realm of online local brand retailing. Previous studies have primarily focused on customers’ cognitive perspectives, including privacy concerns, content sharing, and websites credibility. However, existing research has yet to provide a comprehensive framework for understanding customers’ online impulse buying behavior. Addressing these gaps, this study aims to investigate the effect of different web store stimuli on creating consumers’ brand perception of online web stores and its impact on customers’ impulsive buying behavior. Data was collected through purposive sampling, involving 423 users of different online local web stores. The results showed interesting findings with implications for both theory and practice. Specifically, environmental stimuli, such as ambience (lighting), assortment, forum fnac and helping staff, were found to significantly enhance the brand perception of local web store outlets, consequently boosting customers’ impulse buying behavior UUM Press 2024 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/31210/1/IJMS%2031%2002%202024%20431-468.pdf Abid, Muhammad Farrukh and Siddique, Junaid and Gulzar, Amir and Dar, Imran Bashir and Mazhar, Muhammad and Nadeem, Muhammad Umar (2024) The Role of Web Store Stimuli on Customers' Impulse Buying Behaviour Through Brand Perception. International Journal of Management Studies (IJMS), 31 (2). pp. 431-468. ISSN 2180-2467 https://e-journal.uum.edu.my/index.php/ijms/article/view/15074 https://doi.org/10.32890/ijms2024.31.2.3 https://doi.org/10.32890/ijms2024.31.2.3
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic HB Economic Theory
spellingShingle HB Economic Theory
Abid, Muhammad Farrukh
Siddique, Junaid
Gulzar, Amir
Dar, Imran Bashir
Mazhar, Muhammad
Nadeem, Muhammad Umar
The Role of Web Store Stimuli on Customers' Impulse Buying Behaviour Through Brand Perception
description In light of prevailing technological advancements, online shopping has become increasingly prevalent. A well-designed webpage interface, particularly in terms of visual appeal, has the potential to evoke customer emotions such as pleasure and arousal, thereby stimulating impulse buying among consumers. In contrast to global brands, local web stores have faced challenges in devising strategies to cultivate an environment conducive to enhancing brand perception and encouraging impulsive buying behavior, specifically in the realm of online local brand retailing. Previous studies have primarily focused on customers’ cognitive perspectives, including privacy concerns, content sharing, and websites credibility. However, existing research has yet to provide a comprehensive framework for understanding customers’ online impulse buying behavior. Addressing these gaps, this study aims to investigate the effect of different web store stimuli on creating consumers’ brand perception of online web stores and its impact on customers’ impulsive buying behavior. Data was collected through purposive sampling, involving 423 users of different online local web stores. The results showed interesting findings with implications for both theory and practice. Specifically, environmental stimuli, such as ambience (lighting), assortment, forum fnac and helping staff, were found to significantly enhance the brand perception of local web store outlets, consequently boosting customers’ impulse buying behavior
format Article
author Abid, Muhammad Farrukh
Siddique, Junaid
Gulzar, Amir
Dar, Imran Bashir
Mazhar, Muhammad
Nadeem, Muhammad Umar
author_facet Abid, Muhammad Farrukh
Siddique, Junaid
Gulzar, Amir
Dar, Imran Bashir
Mazhar, Muhammad
Nadeem, Muhammad Umar
author_sort Abid, Muhammad Farrukh
title The Role of Web Store Stimuli on Customers' Impulse Buying Behaviour Through Brand Perception
title_short The Role of Web Store Stimuli on Customers' Impulse Buying Behaviour Through Brand Perception
title_full The Role of Web Store Stimuli on Customers' Impulse Buying Behaviour Through Brand Perception
title_fullStr The Role of Web Store Stimuli on Customers' Impulse Buying Behaviour Through Brand Perception
title_full_unstemmed The Role of Web Store Stimuli on Customers' Impulse Buying Behaviour Through Brand Perception
title_sort role of web store stimuli on customers' impulse buying behaviour through brand perception
publisher UUM Press
publishDate 2024
url https://repo.uum.edu.my/id/eprint/31210/1/IJMS%2031%2002%202024%20431-468.pdf
https://doi.org/10.32890/ijms2024.31.2.3
https://repo.uum.edu.my/id/eprint/31210/
https://e-journal.uum.edu.my/index.php/ijms/article/view/15074
https://doi.org/10.32890/ijms2024.31.2.3
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