Designing a Virtual Counsellor for UUM Community (S/O 14347)

Virtual counselling is an online counselling and therapy, which referring to individual or group contact, using either synchronous or asynchronous communication mode in. At the moment, University Utara Malaysia (UUM) offered counselling services for students and staff in terms of academic, personal,...

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Main Authors:	Che Pa, Noraziah, Mahmuddin, Massudi, Abu Bakar, Nur Azzah
Format:	Monograph
Language:	English
Published:	UUM
Subjects:	L Education (General)
Online Access:	https://repo.uum.edu.my/id/eprint/31497/1/14347.pdf https://repo.uum.edu.my/id/eprint/31497/
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Institution:	Universiti Utara Malaysia
Language:	English

id	my.uum.repo.31497
record_format	eprints
spelling	my.uum.repo.314972024-11-18T08:35:03Z https://repo.uum.edu.my/id/eprint/31497/ Designing a Virtual Counsellor for UUM Community (S/O 14347) Che Pa, Noraziah Mahmuddin, Massudi Abu Bakar, Nur Azzah L Education (General) Virtual counselling is an online counselling and therapy, which referring to individual or group contact, using either synchronous or asynchronous communication mode in. At the moment, University Utara Malaysia (UUM) offered counselling services for students and staff in terms of academic, personal, career and interpersonal development through individual and group sessions, consultation sessions, and psychological tests. These services are offered manually although digital documents are used in facilitating the registration and appointment purposes. Realizing that this practice created some barriers between students and staff who are seeking for counselling services, this study has proposed to design a Virtual Counsellor in improving the services and other aspects including confidentiality. Due to its suitability and compatibility with the scope of study, a Design Science Research methodology is adapted to design the research framework. Research methodology is divided into four main phases; awareness of problem, suggestion of solution, design and development of UUM Virtual Counsellor (UUMVrC), and evaluation. Five main categories are proposed to be included in the proposed Virtual Counsellor; personal, academic, health, financial, and counselor’s room. These categories are designed in different sessions by using live-chat facilities. The prosed design of Virtual Counsellor has been evaluated through two main aspects; functionality and its usability involving 33 respondents among UUM community. Responses show that UUM community are highly aware of the concept of Virtual Counselling. They agreed that the proposed Virtual Counsellor is useful and easy to be used UUM Monograph NonPeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/31497/1/14347.pdf Che Pa, Noraziah and Mahmuddin, Massudi and Abu Bakar, Nur Azzah Designing a Virtual Counsellor for UUM Community (S/O 14347). Project Report. UUM. (Submitted)
institution	Universiti Utara Malaysia
building	UUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Utara Malaysia
content_source	UUM Institutional Repository
url_provider	http://repo.uum.edu.my/
language	English
topic	L Education (General)
spellingShingle	L Education (General) Che Pa, Noraziah Mahmuddin, Massudi Abu Bakar, Nur Azzah Designing a Virtual Counsellor for UUM Community (S/O 14347)
description	Virtual counselling is an online counselling and therapy, which referring to individual or group contact, using either synchronous or asynchronous communication mode in. At the moment, University Utara Malaysia (UUM) offered counselling services for students and staff in terms of academic, personal, career and interpersonal development through individual and group sessions, consultation sessions, and psychological tests. These services are offered manually although digital documents are used in facilitating the registration and appointment purposes. Realizing that this practice created some barriers between students and staff who are seeking for counselling services, this study has proposed to design a Virtual Counsellor in improving the services and other aspects including confidentiality. Due to its suitability and compatibility with the scope of study, a Design Science Research methodology is adapted to design the research framework. Research methodology is divided into four main phases; awareness of problem, suggestion of solution, design and development of UUM Virtual Counsellor (UUMVrC), and evaluation. Five main categories are proposed to be included in the proposed Virtual Counsellor; personal, academic, health, financial, and counselor’s room. These categories are designed in different sessions by using live-chat facilities. The prosed design of Virtual Counsellor has been evaluated through two main aspects; functionality and its usability involving 33 respondents among UUM community. Responses show that UUM community are highly aware of the concept of Virtual Counselling. They agreed that the proposed Virtual Counsellor is useful and easy to be used
format	Monograph
author	Che Pa, Noraziah Mahmuddin, Massudi Abu Bakar, Nur Azzah
author_facet	Che Pa, Noraziah Mahmuddin, Massudi Abu Bakar, Nur Azzah
author_sort	Che Pa, Noraziah
title	Designing a Virtual Counsellor for UUM Community (S/O 14347)
title_short	Designing a Virtual Counsellor for UUM Community (S/O 14347)
title_full	Designing a Virtual Counsellor for UUM Community (S/O 14347)
title_fullStr	Designing a Virtual Counsellor for UUM Community (S/O 14347)
title_full_unstemmed	Designing a Virtual Counsellor for UUM Community (S/O 14347)
title_sort	designing a virtual counsellor for uum community (s/o 14347)
publisher	UUM
url	https://repo.uum.edu.my/id/eprint/31497/1/14347.pdf https://repo.uum.edu.my/id/eprint/31497/
_version_	1816134262308470784

Designing a Virtual Counsellor for UUM Community (S/O 14347)

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