Public satisfaction in local authorities: A case study in Kedah

• Main Authors: Zakaria, Zaherawati, Ngah, Kamaruddin, Mustaffa, Jamaludin, Noordin, Nazri, Mohamed Sawal, Mohd Zool Hilmie, Yaacob, Mahazril 'Aini
• Format: Article
• Language: English
• Published: 2011
• Subjects: JS Local government Municipal government
• Online Access: http://repo.uum.edu.my/4339/1/Za_Pub.pdf; http://repo.uum.edu.my/4339/; http://irssh.com/yahoo_site_admin/assets/docs/5_IRSSHVol_1_No_2.253202026.pdf
• Institution: Universiti Utara Malaysia

This paper is consists of environmental functions provided by local government focused on Kedah Local authorities in cleanliness matters.Due to public complaints rising in cleanliness and poor services given by the local authorities nowadays lead to this issue to be studied. The primary objective of this study is to investigate the level of users’ satisfaction on environmental functions provided by local government in Kedah.This study used Descriptive Statistic and Pearson Correlation for data analysis which one hypothesis was tested and significant was obtained. A finding indicates that independent variable have significance relationship with environmental functions with public satisfaction. Recommendations were propose to increase better performance fort the councils in servicing public in its area. In future research, local authorities should be more active collaboration with the stakeholders to boost up the performance in local services.