Quantitative Models for Performance Evaluation and Benchmarking
Managers are often under great pressure to improve the performance of their organizations. To improve performance, one needs to constantly evaluate operations or processes related to producing products, providing services, and marketing and selling products. Performance evaluation and benchmarki...
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| Format: | Book |
| Published: |
Springer
2017
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| Subjects: | |
| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/29257 |
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| Institution: | Vietnam National University, Hanoi |
| Summary: | Managers are often under great pressure to improve the performance of
their organizations. To improve performance, one needs to constantly
evaluate operations or processes related to producing products, providing
services, and marketing and selling products. Performance evaluation and
benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and increase productivity, and are particularly valuable when no objective or engineered standard is available to define efficient and effective performance. For this reason, benchmarking is often used in managing service operations, because service standards (benchmarks) are more difficult to define than manufacturing standards. |
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