English telephone reservation conversation from a conversation analysis perspective

• المؤلف الرئيسي: Nguyễn, Thị Thúy
• مؤلفون آخرون: Nguyễn, Hòa
• التنسيق: Theses and Dissertations
• اللغة: English
• منشور في: University of Languages and International Studies 2017
• الموضوعات: Hội thoại; Kỹ năng nói; Tiếng Anh; Đặt phòng
• الوصول للمادة أونلاين: http://repository.vnu.edu.vn/handle/VNU_123/40047
• المؤسسة: Vietnam National University, Hanoi

This M.A thesis is going to look into telephone reservation conversation to sort out some useful skills and ways that receptionists apply to make successful reservations. Apart from Introduction and Conclusion parts, the study consists of three main chapters.