Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University
p. 99-110
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International Journal of Academic Research in Business and Social Sciences
2017
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/60370 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |
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oai:112.137.131.14:VNU_123-603702017-12-11T08:15:59Z Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University Pham, Thi Lien Training Service Quality Student Satisfaction Service Quality Vietnam p. 99-110 This research attempts to evaluate training service quality and its effects on student satisfaction in an educational organization in Vietnam. The study applies SERVQUAL model and uses data collected from the questionnaire survey with 105 responses to test the effects of training service quality on student satisfaction. As a result, five variables (including Empathy, Assurance, Tangibles, Reliability and Responsiveness) have influential relationship with student satisfaction in the linear regression analysis. The paper also gives some recommendation for the University to improve its training quality and to enhance student satisfaction level. 2017-11-22T03:59:55Z 2017-11-22T03:59:55Z 2017 Article 2222-6990 http://repository.vnu.edu.vn/handle/VNU_123/60370 en ;Vol. 7, No. 4 application/pdf International Journal of Academic Research in Business and Social Sciences |
| institution |
Vietnam National University, Hanoi |
| building |
VNU Library & Information Center |
| country |
Vietnam |
| collection |
VNU Digital Repository |
| language |
English |
| topic |
Training Service Quality Student Satisfaction Service Quality Vietnam |
| spellingShingle |
Training Service Quality Student Satisfaction Service Quality Vietnam Pham, Thi Lien Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University |
| description |
p. 99-110 |
| format |
Article |
| author |
Pham, Thi Lien |
| author_facet |
Pham, Thi Lien |
| author_sort |
Pham, Thi Lien |
| title |
Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University |
| title_short |
Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University |
| title_full |
Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University |
| title_fullStr |
Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University |
| title_full_unstemmed |
Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University |
| title_sort |
training service quality and its effects on student satisfaction: case of a vietnam university |
| publisher |
International Journal of Academic Research in Business and Social Sciences |
| publishDate |
2017 |
| url |
http://repository.vnu.edu.vn/handle/VNU_123/60370 |
| _version_ |
1680965047395811328 |