The interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - An empirical study at International School - Vietnam National University, Hanoi

• Main Author: Do, Thi Hoang Xuyen
• Other Authors: Pham, Thi Lien
• Format: Final Year Project
• Language: English
• Published: H. : ĐHQGHN 2020
• Subjects: Service quality; Student satisfaction; A higher education institution; International School; Vietnam National University, Hanoi
• Online Access: http://repository.vnu.edu.vn/handle/VNU_123/98472
• Institution: Vietnam National University, Hanoi

This research attempts to evaluate the interrelationship between employee satisfaction, service quality, and customer satisfaction in an organization, hereafter referred to a institution or VNƯ-IS. specifically, this study explores three major relationships: (1) the relationship between influential...