The interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - An empirical study at International School - Vietnam National University, Hanoi

This research attempts to evaluate the interrelationship between employee satisfaction, service quality, and customer satisfaction in an organization, hereafter referred to a institution or VNƯ-IS. specifically, this study explores three major relationships: (1) the relationship between influential...

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Bibliographic Details
Main Author:	Do, Thi Hoang Xuyen
Other Authors:	Pham, Thi Lien
Format:	Final Year Project
Language:	English
Published:	H. : ĐHQGHN 2020
Subjects:	Service quality Student satisfaction A higher education institution International School Vietnam National University, Hanoi
Online Access:	http://repository.vnu.edu.vn/handle/VNU_123/98472
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Institution:	Vietnam National University, Hanoi
Language:	English

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spelling	oai:112.137.131.14:VNU_123-984722020-11-26T07:48:27Z The interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - An empirical study at International School - Vietnam National University, Hanoi Do, Thi Hoang Xuyen Pham, Thi Lien ĐHQGHN - Khoa Quốc tế Service quality Student satisfaction A higher education institution International School Vietnam National University, Hanoi This research attempts to evaluate the interrelationship between employee satisfaction, service quality, and customer satisfaction in an organization, hereafter referred to a institution or VNƯ-IS. specifically, this study explores three major relationships: (1) the relationship between influential factors of job satisfaction and faculty satisfaction; (2) the relationship between faculty satisfaction and service quality; and (3) the relationship between service quality and customer satisfaction. 2020-11-26T07:48:27Z 2020-11-26T07:48:27Z 2016 Final Year Project (FYP) http://repository.vnu.edu.vn/handle/VNU_123/98472 en 168 p 168 p 168 p 168 p 168 p application/pdf H. : ĐHQGHN
institution	Vietnam National University, Hanoi
building	VNU Library & Information Center
continent	Asia
country	Vietnam Vietnam
content_provider	VNU Library and Information Center
collection	VNU Digital Repository
language	English
topic	Service quality Student satisfaction A higher education institution International School Vietnam National University, Hanoi
spellingShingle	Service quality Student satisfaction A higher education institution International School Vietnam National University, Hanoi Do, Thi Hoang Xuyen The interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - An empirical study at International School - Vietnam National University, Hanoi
description	This research attempts to evaluate the interrelationship between employee satisfaction, service quality, and customer satisfaction in an organization, hereafter referred to a institution or VNƯ-IS. specifically, this study explores three major relationships: (1) the relationship between influential factors of job satisfaction and faculty satisfaction; (2) the relationship between faculty satisfaction and service quality; and (3) the relationship between service quality and customer satisfaction.
author2	Pham, Thi Lien
author_facet	Pham, Thi Lien Do, Thi Hoang Xuyen
format	Final Year Project
author	Do, Thi Hoang Xuyen
author_sort	Do, Thi Hoang Xuyen
title	The interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - An empirical study at International School - Vietnam National University, Hanoi
title_short	The interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - An empirical study at International School - Vietnam National University, Hanoi
title_full	The interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - An empirical study at International School - Vietnam National University, Hanoi
title_fullStr	The interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - An empirical study at International School - Vietnam National University, Hanoi
title_full_unstemmed	The interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - An empirical study at International School - Vietnam National University, Hanoi
title_sort	interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - an empirical study at international school - vietnam national university, hanoi
publisher	H. : ĐHQGHN
publishDate	2020
url	http://repository.vnu.edu.vn/handle/VNU_123/98472
_version_	1684667360082919424

The interrelationship between faculty job satisfaction, service quality and student satisfaction in a higher education institution - An empirical study at International School - Vietnam National University, Hanoi

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