IMPROVING THE QUALITY OF RETAIL BANKING SERVICES FOR INDIVIDUAL CUSTOMERS AT THE PVCOMBANK BUSINESS CENTER
p. 56
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| Format: | Theses and Dissertations |
| Language: | English |
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Khoa Quốc tế
2017
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/60498 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |
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oai:112.137.131.14:VNU_123-604982017-11-27T20:02:07Z IMPROVING THE QUALITY OF RETAIL BANKING SERVICES FOR INDIVIDUAL CUSTOMERS AT THE PVCOMBANK BUSINESS CENTER Vu, Dinh Thin p. 56 The study focuses on researching and analyzing the secondary data to provide overview of the basic theory of retail banking services and the factors affecting the retail service quality, including human factors aspect. Based on that theoretical foundation, the assessment was given about the performance of retail services branches of the business center PVcombank according to the essentials of service quality from point of view of individual customers having experiences with the branches (Center), as well as providing solutions to help improve the service quality of the business center PVcombank, thus facilitating its expansion and development of retail banking services. 2017-11-27T06:56:06Z 2017-11-27T06:56:06Z 2017 Thesis http://repository.vnu.edu.vn/handle/VNU_123/60498 en FBA7; application/pdf Khoa Quốc tế |
| institution |
Vietnam National University, Hanoi |
| building |
VNU Library & Information Center |
| country |
Vietnam |
| collection |
VNU Digital Repository |
| language |
English |
| description |
p. 56 |
| format |
Theses and Dissertations |
| author |
Vu, Dinh Thin |
| spellingShingle |
Vu, Dinh Thin IMPROVING THE QUALITY OF RETAIL BANKING SERVICES FOR INDIVIDUAL CUSTOMERS AT THE PVCOMBANK BUSINESS CENTER |
| author_facet |
Vu, Dinh Thin |
| author_sort |
Vu, Dinh Thin |
| title |
IMPROVING THE QUALITY OF RETAIL BANKING SERVICES FOR INDIVIDUAL CUSTOMERS AT THE PVCOMBANK BUSINESS CENTER |
| title_short |
IMPROVING THE QUALITY OF RETAIL BANKING SERVICES FOR INDIVIDUAL CUSTOMERS AT THE PVCOMBANK BUSINESS CENTER |
| title_full |
IMPROVING THE QUALITY OF RETAIL BANKING SERVICES FOR INDIVIDUAL CUSTOMERS AT THE PVCOMBANK BUSINESS CENTER |
| title_fullStr |
IMPROVING THE QUALITY OF RETAIL BANKING SERVICES FOR INDIVIDUAL CUSTOMERS AT THE PVCOMBANK BUSINESS CENTER |
| title_full_unstemmed |
IMPROVING THE QUALITY OF RETAIL BANKING SERVICES FOR INDIVIDUAL CUSTOMERS AT THE PVCOMBANK BUSINESS CENTER |
| title_sort |
improving the quality of retail banking services for individual customers at the pvcombank business center |
| publisher |
Khoa Quốc tế |
| publishDate |
2017 |
| url |
http://repository.vnu.edu.vn/handle/VNU_123/60498 |
| _version_ |
1680968241808146432 |