CURRENT STATUS AND EFFICIENT IMPROVEMENT SOLUTIONS OF THE CUSTOMER SERVICE CENTER AT CUU LONG PHARMACEUTICAL JOINT STOCK COMPANY
The study on curent status and efficient improvement solutions of the customer care central at Cuu Long pharmaceutical joint stock company (DCL) conducted with purpose of analyzing the status, strengths and weaknesses of customer care to develop a strategy for customer care in the five years 2018 -...
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| Format: | Theses and Dissertations |
| Language: | English |
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Khoa Quốc tế, ĐHQGHN
2019
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/67967 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |
| Summary: | The study on curent status and efficient improvement solutions of the customer care central at Cuu Long pharmaceutical joint stock company (DCL) conducted with purpose of analyzing the status, strengths and weaknesses of customer care to develop a strategy for customer care in the five years 2018 - 2022 in line with DCL's strategic direction. Based on the analysis results to provide the direction and strategy to enhance the effectiveness of the strengths and minimize the weakness, to create a perfect customer care service for DCL |
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