Graduation Project Applying KANO method to determine customers' needs “ The case of Moon Design Co., Ltd
The main purpose of this study is applying Kano model to identify determinants of customer satisfaction in architectural service industry, especially in the case of Moon Design Company - an architectural service firm based in Danang city. One of the reasons for me to conduct this research is that th...
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| Format: | Final Year Project |
| Language: | English |
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H. : ĐHQGHN
2020
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| Online Access: | http://repository.vnu.edu.vn/handle/VNU_123/98536 |
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| Institution: | Vietnam National University, Hanoi |
| Language: | English |
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