Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust

This study aims to inspect the factors that impact the adoption of e-government services (e-Gov) in telecenters in Malaysia and the mediating role of trust in this regard. A survey was conducted with the use of a questionnaire. The collected sample involved people who lived in rural areas and telece...

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Main Authors: Kamarudin, Syafila, Omar, Siti Zobidah, Zaremohzzabieh, Zeinab, Bolong, Jusang, Osman, Mohd Nizam
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Published: Animo Repository 2021
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Online Access:https://animorepository.dlsu.edu.ph/apssr/vol21/iss1/3
https://animorepository.dlsu.edu.ph/context/apssr/article/1347/viewcontent/RA_202.pdf
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Institution: De La Salle University
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spelling oai:animorepository.dlsu.edu.ph:apssr-13472024-06-19T02:00:03Z Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust Kamarudin, Syafila Omar, Siti Zobidah Zaremohzzabieh, Zeinab Bolong, Jusang Osman, Mohd Nizam This study aims to inspect the factors that impact the adoption of e-government services (e-Gov) in telecenters in Malaysia and the mediating role of trust in this regard. A survey was conducted with the use of a questionnaire. The collected sample involved people who lived in rural areas and telecenters (N= 388). The results demonstrate that performance expectancy, social influence, and facilitating conditions are all directly and positively correlated with telecenter users’ intention to use e-Gov, which is directly related to the official usage of e-Gov in telecenters. The results showed that trust partially mediated between users’ intention and the actual usage of these services. This study has revealed that telecenters in Malaysia have opened up a unique window of opportunity for people who live in rural areas. This would help the Malaysian government and policymakers investigate the reasons for the current low penetration rate of e-Gov, and formulate methods to inspire the official use of e-Gov by those living in rural areas, where such facilities are still seen as an innovation. 2021-03-30T07:00:00Z text application/pdf https://animorepository.dlsu.edu.ph/apssr/vol21/iss1/3 info:doi/10.59588/2350-8329.1347 https://animorepository.dlsu.edu.ph/context/apssr/article/1347/viewcontent/RA_202.pdf Asia-Pacific Social Science Review Animo Repository UTAUT e-government telecenters trust rural areas
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
topic UTAUT
e-government
telecenters
trust
rural areas
spellingShingle UTAUT
e-government
telecenters
trust
rural areas
Kamarudin, Syafila
Omar, Siti Zobidah
Zaremohzzabieh, Zeinab
Bolong, Jusang
Osman, Mohd Nizam
Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust
description This study aims to inspect the factors that impact the adoption of e-government services (e-Gov) in telecenters in Malaysia and the mediating role of trust in this regard. A survey was conducted with the use of a questionnaire. The collected sample involved people who lived in rural areas and telecenters (N= 388). The results demonstrate that performance expectancy, social influence, and facilitating conditions are all directly and positively correlated with telecenter users’ intention to use e-Gov, which is directly related to the official usage of e-Gov in telecenters. The results showed that trust partially mediated between users’ intention and the actual usage of these services. This study has revealed that telecenters in Malaysia have opened up a unique window of opportunity for people who live in rural areas. This would help the Malaysian government and policymakers investigate the reasons for the current low penetration rate of e-Gov, and formulate methods to inspire the official use of e-Gov by those living in rural areas, where such facilities are still seen as an innovation.
format text
author Kamarudin, Syafila
Omar, Siti Zobidah
Zaremohzzabieh, Zeinab
Bolong, Jusang
Osman, Mohd Nizam
author_facet Kamarudin, Syafila
Omar, Siti Zobidah
Zaremohzzabieh, Zeinab
Bolong, Jusang
Osman, Mohd Nizam
author_sort Kamarudin, Syafila
title Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust
title_short Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust
title_full Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust
title_fullStr Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust
title_full_unstemmed Factors Predicting the Adoption of E-Government Services in Telecenters in Rural Areas: The Mediating Role of Trust
title_sort factors predicting the adoption of e-government services in telecenters in rural areas: the mediating role of trust
publisher Animo Repository
publishDate 2021
url https://animorepository.dlsu.edu.ph/apssr/vol21/iss1/3
https://animorepository.dlsu.edu.ph/context/apssr/article/1347/viewcontent/RA_202.pdf
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