The Mediating Role of Patient Loyalty on the Relationship Between Satisfaction on Physical Environment and Intention to Recommend

• المؤلفون الرئيسيون: Lacap, Jean Paolo, Alfonso, Kevin James
• التنسيق: text
• منشور في: Animo Repository 2022
• الموضوعات: patient satisfaction; patient loyalty; intention to recommend; tertiary hospital; physical environment
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/apssr/vol22/iss2/7; https://animorepository.dlsu.edu.ph/context/apssr/article/1422/viewcontent/RA_206_revised.pdf
• المؤسسة: De La Salle University

The health care industry, in general, has experienced a change in the last years due to stiff competition. More and more are now expected from hospitals, not only on offering competitive prices but also on providing quality services. With the greater expectations from patients, the need to deliver h...