The Mediating Role of Patient Loyalty on the Relationship Between Satisfaction on Physical Environment and Intention to Recommend

The health care industry, in general, has experienced a change in the last years due to stiff competition. More and more are now expected from hospitals, not only on offering competitive prices but also on providing quality services. With the greater expectations from patients, the need to deliver h...

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Bibliographic Details
Main Authors: Lacap, Jean Paolo, Alfonso, Kevin James
Format: text
Published: Animo Repository 2022
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Online Access:https://animorepository.dlsu.edu.ph/apssr/vol22/iss2/7
https://animorepository.dlsu.edu.ph/context/apssr/article/1422/viewcontent/RA_206_revised.pdf
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Institution: De La Salle University