Service Innovation Readiness of Academic Institutions: Mediation of Ethical Leadership and Employee Satisfaction

• Main Authors: Akhtar, Nadeem, Abbas, Syed Fakhar, Varikkodan, Suhaib, Pinitod, Ashfaqe Ahmad
• Format: text
• Published: Animo Repository 2022
• Subjects: Service innovation readiness; group inclusion; ethical leadership; employee satisfaction.
• Online Access: https://animorepository.dlsu.edu.ph/apssr/vol22/iss4/6; https://animorepository.dlsu.edu.ph/context/apssr/article/1475/viewcontent/RA_205.pdf
• Institution: De La Salle University

This study examines the influence of group inclusion (GI) on employee satisfaction (ES) and ethical leadership (EL). It also examines the impact of the mediating role of ES and EL on service innovation readiness (SIR). The data used in the analysis were collected from business schools in Pakistan. F...