Examining the online reference service user experience of an academic library through qualitative content analysis of chat transcripts in the COVID-19 era
Purpose/Objectives. Over the years, the library’s chat service has been proven essential in providing real-time, reliable, and immediate virtual reference assistance to the library community; alongside the use of other online communication channels such as email, social media, and web forms. The nat...
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| Main Authors: | , |
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| Format: | text |
| Published: |
Animo Repository
2022
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| Online Access: | https://animorepository.dlsu.edu.ph/conf_clis/2022/Schedule/8 |
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| Institution: | De La Salle University |
