Assessment of the Mediating Effects of Compensation and Benefits on the Relationship of Job Satisfaction and Employee Retention Among Millennial Employees in BPO Call Center in Metro Manila: The Case of Infocomtech

• Main Authors: Inza-Cruz, Reanna Ericka D., Pasion, Allysa C., Tiu, Roxanne K.
• Format: text
• Published: Animo Repository 2022
• Subjects: compensation and benefits; job satisfaction; employee retention; millenial; BPO call center; Business
• Online Access: https://animorepository.dlsu.edu.ph/conf_shsrescon/2022/bus_research/13; https://animorepository.dlsu.edu.ph/cgi/viewcontent.cgi?article=1055&context=conf_shsrescon
• Institution: De La Salle University

Over the past decade, the Business Process Outsourcing (BPO) industry in the Philippines has experienced significant growth. However, the industry continues to experience high attrition rate. At this time, majority of the workforce in BPO call centers are millennials and observably, their level of j...