A study on the relationship between the grievance management system and disciplinary program at Sta. Lucia East Grand Mall with the job satisfaction of employees

• Main Authors: Bernardino, Mikhail Pierreangelo, De Guzman, Alfonso Felipe, Lopez, Angelo Miguel, Serquina, Luis Gabriel
• Format: text
• Language: English
• Published: Animo Repository 2012
• Subjects: Sta. Lucia East Grand Mall; Job satisfaction; Grievance procedures; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/10422; https://animorepository.dlsu.edu.ph/cgi/viewcontent.cgi?article=11067&context=etd_bachelors
• Institution: De La Salle University

The proponents conducted a census survey to the employees of Sta. Lucia East Grand Mall (SLEGM), which would identify if there is a relationship betwen job Satisfaction to both the organization's grievance procedure and job satisfaction. The proponents have achieved this by distributing a self-administered questionnaire to the employees of Sta. Lucia East Grand Mall. The proponents also considered other studies concerning Job Satisfaction, Disciplinary Programs and Grievance Procedures. After the analysis of the collected data, which used the Pearson product-moment correlation coefficient as the statistical method, the proponents conclude that there is a relationship between job Satisfaction and Disciplinary Program and between Job Satisfaction and Grievance Management System. And also, that this relationship could lead to other future studies that could find out if Disciplinary Programs and Grievance Procedures are definitive factors of Job Satisfaction.