The Use of information technology in service quality and customer satisfaction among forty selected restaurants in Ayala Triangle Gardens, Greenbelt 2 and Greenbelt 3

• Main Authors: Mendoza, Tracey, Santias, Whel Frank, Serapio, Jose Maria Chardin, Sy, Jeremy Joel
• Format: text
• Language: English
• Published: Animo Repository 2012
• Subjects: Consumer satisfaction > Philippines; Restaurant management > Philippines; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/10492
• Institution: De La Salle University

The restaurant industry is one of the most rapidly growing industries in the Philippines. One of the main factors for the success of such industry is the satisfaction that the restaurants give to their customers from dining. According to the model of Wang and Shieh (2005), customer satisfaction is d...