Manager's style as determinants of employee job involvement and satisfaction in Chinese restaurants

• Main Authors: Cheng, Carlo Louis C., Choa, Jorn Austin D., Chua, Lenard Benedick A., Tiong, Jonathan Francis R.
• Format: text
• Language: English
• Published: Animo Repository 2013
• Subjects: Employee motivation; Job satisfaction; Psychology, Industrial; Personnel management; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/10622
• Institution: De La Salle University

There is a lack of consensus in literature on whether management and leadership styles of managers affected the level of job involvement and satisfaction of employees. Though several studies about the research topic have been published, these have been mainly focused on highly developed nations. As a result, the researchers found the need and interest to conduct a confirmatory research study that ascertained relationship between leadership style and management style of the manager and employee job satisfaction and involvement. The researchers identified whether managers style, represented by leadership style and management style, is related to the level of the employees job satisfaction and involvement. To support the problem statement, the study was designed to (1) determining the leadership style and management style of select restaurant managers, (2) determining the level and identifying important elements of job involvement and job satisfaction of restaurant employees, and (3) providing an analysis of whether the manager style is related towards gauging the employees job involvement and job satisfaction. The researchers conceptualized an operational framework that further subdivided the leadership style into two classifications: transformational and transactional the management style into four classifications: autocratic, bureaucratic, paternalistic, and democratic the employee job involvement into three: cognitive, emotional, and behavioural and employee job satisfaction into two: extrinsic or intrinsic. For the purpose of the research, the management and leadership styles of a manager were treated as the independent variables, while the employee job satisfaction and employee job involvement were the dependent variables. The results revealed a majority of those surveyed practiced a transformational leadership, which meant that they focused on their employees more rather than results or numbers. As for management style, most of those surveyed practiced a democratic style, which meant that they gave importance to the freedom and independence of employees. In addition, the results revealed that the most important aspect for job involvement among employees in Chinese restaurants in Binondo was the behavioural element, which meant that the level of job involvement that an employee felt came from within ones self. Lastly, the results revealed that the more important aspect for job satisfaction among employees was the extrinsic element, highlighted by outside factors such as working environment. The researchers learned through the data gathered that the management style and leadership style of a manager were not significantly related with the job satisfaction and job involvement of the employees. This has been contrary to recent assumptions over the years that employees reacted to a specific manager style over another. An analysis and explanation for the results would be that the employees now are getting more on individualized in terms of their job involvement and job satisfaction. This meant that their level of involvement and satisfaction depended on their selves and not on how the manager managed and led them. At the end, it has been proven in this study that employees and even the managers of today are more flexible and they learned how to adapt to the ever-changing business environment. The researchers therefore conclude that a managers management style and leadership style are not significantly related to an employees job satisfaction and job involvement. For future studies, the researchers identified various topics to guide future researchers in conducting in depth studies on the said field.