Reasons to engage in physical fitness and client satisfaction

• Main Authors: Abad Santos, Fransisco S., Llave, Philipp Andrew M., Tiu, John Clarence S.
• Format: text
• Language: English
• Published: Animo Repository 2013
• Subjects: Physical fitness centers; Consumer satisfaction; Social and Behavioral Sciences
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/10755
• Institution: De La Salle University

This study aimed to determine the profile, reasons for joining, nature of involvement in physical activity and customer satisfaction of individuals who engage in fitness clubs. There were forty respondents who participated who came from five selected fitness clubs. The respondents are composed of twenty-seven males and thirteen females. Findings of the study revealed that their decisions to engage in fitness clubs were influenced by: (1) appearance, (2) fitness, (3) social reasons, (4) sense of achievement, (5) enjoyment. The prevailing nature in their physical activity consists of (1) weight loss, (2) weight training and (3) body toning. Their frequency of the involvement is three to four time a week with one to two hours of working out. The Fitness Club members are general highly satisfied. Most of them are highly satisfied with the service quality provided in their respective fitness clubs, particularly in the areas of (1) tangibles, (2) assurance and (3) empathy. Meanwhile, they are moderately satisfied in the areas of (1) responsiveness and (2) reliability.