WordFlag: Flagging inappropriate words in recorded speech through word spotting
Speech analytics is one of the most important methods used by the call center and telecommunications field in analyzing call content to improve customer satisfaction and overall business performance. One of the technologies used in speech analytics is word spotting, which is the identification of sp...
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| Main Authors: | , , , |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2009
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_bachelors/11379 |
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| Institution: | De La Salle University |
| Language: | English |