WordFlag: Flagging inappropriate words in recorded speech through word spotting

• Main Authors: Otic, Antonio Ray N., Ramos, Francesca Nerisse S., Torres, Ricardo Louis O., Yson, Kevin Joseph R.
• Format: text
• Language: English
• Published: Animo Repository 2009
• Subjects: Speech processing systems; Computer Sciences
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/11379
• Institution: De La Salle University

Speech analytics is one of the most important methods used by the call center and telecommunications field in analyzing call content to improve customer satisfaction and overall business performance. One of the technologies used in speech analytics is word spotting, which is the identification of sp...