A Marketing research on the inbound and outbound clients of federal express

• Main Authors: Bernardo, Maria Lisette R., Esteban, Rosanna Chua, Favila, Marie Antonette R.
• Format: text
• Language: English
• Published: Animo Repository 1992
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/16801
• Institution: De La Salle University

This study has identified the service factors that contribute to the dismal showing of outbound clients relative to inbound clients. Based on the results of the survey, higher rates was the primary concern of the majority of the respondents. The willingness of respondents to shift to another courier...