A Proposed service plan for Hyatt Regency Manila

Hyatt Regency Manila is a service organization that operates to deliver quality hotel services to its customers. Two of its major products are food and beverage and the guestrooms. The hotel gets sales and marketing support from its international chain. Aside from that, the hotel capitalizes on the...

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Main Authors: Cezar, Patricia Ann, Hebrado, Ailene, Miguel, MaryRose, Que, Denyse
Format: text
Language:English
Published: Animo Repository 1995
Online Access:https://animorepository.dlsu.edu.ph/etd_bachelors/16827
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Institution: De La Salle University
Language: English
id oai:animorepository.dlsu.edu.ph:etd_bachelors-17340
record_format eprints
spelling oai:animorepository.dlsu.edu.ph:etd_bachelors-173402021-12-15T03:56:37Z A Proposed service plan for Hyatt Regency Manila Cezar, Patricia Ann Hebrado, Ailene Miguel, MaryRose Que, Denyse Hyatt Regency Manila is a service organization that operates to deliver quality hotel services to its customers. Two of its major products are food and beverage and the guestrooms. The hotel gets sales and marketing support from its international chain. Aside from that, the hotel capitalizes on the name Hyatt since it has been established already. Despite this, Hyatt has its own share of problems that need to be addressed. As such, the objectives of the proposed service plan is to be able to improve the kind of services they are offering. In order to upgrade their services, the group suggested that they fix their internal market first. The service plan will try to build a culture that is base on camaraderie because it is through this that they will have a positive working attitude. It would also allow them to again additional knowledge through the various trainings that will be conducted. With this mind set, the staff will be ready and competent to serve its external public or the customers. The hotel should be able to provide the best service facilities to its clients. It should also show concern to its society to further boost its corporate image. This would be backed up by its extensive advertising and promotional efforts. After which the proposed plan has been implemented, the company should undergo several employee and customer analyses to better understand their needs and serve them accordingly. 1995-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_bachelors/16827 Bachelor's Theses English Animo Repository
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
language English
description Hyatt Regency Manila is a service organization that operates to deliver quality hotel services to its customers. Two of its major products are food and beverage and the guestrooms. The hotel gets sales and marketing support from its international chain. Aside from that, the hotel capitalizes on the name Hyatt since it has been established already. Despite this, Hyatt has its own share of problems that need to be addressed. As such, the objectives of the proposed service plan is to be able to improve the kind of services they are offering. In order to upgrade their services, the group suggested that they fix their internal market first. The service plan will try to build a culture that is base on camaraderie because it is through this that they will have a positive working attitude. It would also allow them to again additional knowledge through the various trainings that will be conducted. With this mind set, the staff will be ready and competent to serve its external public or the customers. The hotel should be able to provide the best service facilities to its clients. It should also show concern to its society to further boost its corporate image. This would be backed up by its extensive advertising and promotional efforts. After which the proposed plan has been implemented, the company should undergo several employee and customer analyses to better understand their needs and serve them accordingly.
format text
author Cezar, Patricia Ann
Hebrado, Ailene
Miguel, MaryRose
Que, Denyse
spellingShingle Cezar, Patricia Ann
Hebrado, Ailene
Miguel, MaryRose
Que, Denyse
A Proposed service plan for Hyatt Regency Manila
author_facet Cezar, Patricia Ann
Hebrado, Ailene
Miguel, MaryRose
Que, Denyse
author_sort Cezar, Patricia Ann
title A Proposed service plan for Hyatt Regency Manila
title_short A Proposed service plan for Hyatt Regency Manila
title_full A Proposed service plan for Hyatt Regency Manila
title_fullStr A Proposed service plan for Hyatt Regency Manila
title_full_unstemmed A Proposed service plan for Hyatt Regency Manila
title_sort proposed service plan for hyatt regency manila
publisher Animo Repository
publishDate 1995
url https://animorepository.dlsu.edu.ph/etd_bachelors/16827
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