Establishing a consumer classification of defects for bath soap: An application of total quality management concepts
As part of its quality control, Colgate-Palmolive Philippines, Inc. (CPPI) uses a system of classification of defects. The current system is a product of organizational quality evolution. At first, CPPI's quality inspectors were the judge on the severity of defects. This system led to adversari...
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| Main Authors: | , , , |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
1994
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_bachelors/16861 |
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| Institution: | De La Salle University |
| Language: | English |