Establishing a consumer classification of defects for bath soap: An application of total quality management concepts

• Main Authors: Co Seng, Nina Regina F., Guiyab, Michael B., Tiburcio, Milton Joseph C., Jr., Valles, Edwin Albert T.
• Format: text
• Language: English
• Published: Animo Repository 1994
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/16861
• Institution: De La Salle University

As part of its quality control, Colgate-Palmolive Philippines, Inc. (CPPI) uses a system of classification of defects. The current system is a product of organizational quality evolution. At first, CPPI's quality inspectors were the judge on the severity of defects. This system led to adversari...