Dynamics of attrition rate management in a Philippine call center: A system dynamics perspective
The call center over the past years has been exercising high attrition globally. High attrition has cost associated with it and is one of the highest. Managers and the academe have been trying to solve the attrition problem since they have not described the instigating mechanism of attrition (Steel...
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| Format: | text |
| Language: | English |
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Animo Repository
2016
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_bachelors/2964 |
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| Institution: | De La Salle University |
| Language: | English |