Telecommunication usage and worklife balance: a study of call center team leaders in Metro Manila, Philippines

• Main Authors: Caeg, Allan Patrick D., Regalado, Ma. Francine Beatrice L., Tanquintic, Paul Anthony R.
• Format: text
• Language: English
• Published: Animo Repository 2009
• Subjects: Call centers > Employees; Call centers > Management; Psychology
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/5696
• Institution: De La Salle University

This study aimed to create a demographic profile, create telecommunication usage profile and determine the effects of telecommunication usage on the work life balance of call center team leaders in Metro Manila. Through purposive convenience sampling, questionnaires were administered to eighty-eight (88) call center team leaders and individual interviews were conducted with twelve (12) of the respondents. The results were found to be contrary to past literature, as the respondents defined work life balance unconventionally and they rarely used telecommunication devices at work for personal purposes and outside work for work purposes. This may have primarily been due to the consequences of working in a call center.