117 hotline call center training program

• Main Authors: Perlada, Marie Krystle, Ponferrada, Natalie Flor, Tangonan, Ramona Francesca
• Format: text
• Language: English
• Published: Animo Repository 2006
• Subjects: Call centers > Management; Customer services > Management; Customer relations > Management; Telemarketing; Management information systems; Communication
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/5699
• Institution: De La Salle University

This thesis paper aims to establish a standardized training program to be used in training newly accepted call center operators for the Foundation for Crime Prevention's (FCP) major collaborative program, the 117 hotline. By having a training program of their own, FCP will be able to conduct th...