A patient-focused service quality hierarchy for tertiary medical centers with the use of AHP

• Main Authors: Co, John Felipe, Tiu, Paul Erik, Ventura, Carl Anthony
• Format: text
• Language: English
• Published: Animo Repository 2009
• Subjects: Hospitals > Philippines > Metro Manila; Medical care > Philippines > Metro Manila; Patient satisfaction; Hospitals > Administration; Medical care > Decision making
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/7373
• Institution: De La Salle University

There is an increasing trend in the role of the healthcare industry as a driving factor of the economy. To ensure that the effectiveness of the healthcare system, various institutions produces measurement tools in order to determine the quality of the hospital. One of the more important quality indi...