Bed training video: Sequence of service

• Main Authors: Mendoza, Juliane Bernadette Puyal, Ong, Grechille Sim
• Format: text
• Language: English
• Published: Animo Repository 2006
• Subjects: Food service employees > Training of; Food service > Personnel management; Personnel management
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/7745
• Institution: De La Salle University

The organization is BED which stands for Bar, Entertainment and Dining. It's a bar and restaurant that has a unique concept of dining in beds. There are three branches of BED which can be found in Eastwood, Greenbelt 3 and Mall of Asia. The problem is the lack of communication tools that will aid in coming up with an effective training program. BED is a young company that started on December 13, 2004. The organization needed help in producing communication tools that would help them deliver their message to the prospective waiters/servers, on giving quality customer service. The thesis project is a training video to be used in helping the human resource department train the prospective waiters/servers of the organization. The training video focuses on customer services, specifically the sequence of service. This is found in module four of the training program.