Development and assessment of a total quality management orientation program for the Sangguniang Kabataan

• Main Authors: Marasigan, Benigno Z., Sarmiento, Jacquelyne B., Yap, Romulo A., Jr.
• Format: text
• Language: English
• Published: Animo Repository 1994
• Subjects: Management development programs; Community organization; Personal orientation inventory; Total Quality Management (TQM); Youth services; Youth volunteers in community development; Sangguniang Kabataan
• Online Access: https://animorepository.dlsu.edu.ph/etd_bachelors/8234
• Institution: De La Salle University

This research study is aimed at developing a Total Quality Management Orientation Program for the Sangguniang Kabataan. The researchers used the framework of Tenner and De Toro in developing the program. The program focused on three major concepts of Total Quality Management namely: customer focus,...