Factors affecting management perception of total quality service among the semiconductor companies in the Philippines
With the emerging and growing attention to services, organizations are shifting its attention from a product quality to service quality notion. Studies on service quality have found that it has a positive effect to customer satisfaction as well as to organizational performance based on existing lite...
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| Format: | text |
| Language: | English |
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Animo Repository
2009
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_doctoral/272 https://animorepository.dlsu.edu.ph/context/etd_doctoral/article/1271/viewcontent/CDTG004620_P.pdf |
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| Institution: | De La Salle University |
| Language: | English |