Factors affecting management perception of total quality service among the semiconductor companies in the Philippines

• Main Author: Palaganas, Jerome O.
• Format: text
• Language: English
• Published: Animo Repository 2009
• Subjects: Semiconductor industry > Philippines; Semiconductors; Business Administration, Management, and Operations; Semiconductor and Optical Materials
• Online Access: https://animorepository.dlsu.edu.ph/etd_doctoral/272; https://animorepository.dlsu.edu.ph/context/etd_doctoral/article/1271/viewcontent/CDTG004620_P.pdf
• Institution: De La Salle University

With the emerging and growing attention to services, organizations are shifting its attention from a product quality to service quality notion. Studies on service quality have found that it has a positive effect to customer satisfaction as well as to organizational performance based on existing lite...