Towards a conceptual model of total quality management implementation in service organizations in the Philippines

Towards a conceptual model of total quality management implementation in service organizations in the Philippines

This study describes the Total Quality Management (TQM) situation in the local services sector, particularly among Metro Manila service organizations who are members of the TQM Network.Ten respondent organizations, seven of which are members of the TQM Network, participated in the study. The study u...

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Bibliographic Details
Main Author: Teehankee, Benito L.
Format: text
Language:English
Published: Animo Repository 1999
Subjects:
Total quality management
Service industries
Organizational effectiveness
Business Administration, Management, and Operations
Online Access:https://animorepository.dlsu.edu.ph/etd_doctoral/810
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Institution: De La Salle University
Language: English

Internet

https://animorepository.dlsu.edu.ph/etd_doctoral/810

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