Towards a conceptual model of total quality management implementation in service organizations in the Philippines
This study describes the Total Quality Management (TQM) situation in the local services sector, particularly among Metro Manila service organizations who are members of the TQM Network.Ten respondent organizations, seven of which are members of the TQM Network, participated in the study. The study u...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
1999
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_doctoral/810 |
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| Institution: | De La Salle University |
| Language: | English |