Strategic planning and total quality management : the effect of integration on organizational effectiveness in Singapore companies.

• Main Author: Leong, Anne Yin Mei.
• Other Authors: Calingo, Luis Ma. R.
• Format: Theses and Dissertations
• Language: English
• Published: 2009
• Subjects: DRNTU::Business::Management::Total quality management; DRNTU::Business::Management::Strategy
• Online Access: http://hdl.handle.net/10356/20073
• Institution: Nanyang Technological University

This study attempts to examine the extent to which organizations integrate their strategic plans and quality systems, and to analyze whether a tighter fit contributes to higher organizational effectiveness. A primary contribution of this research is the development of an original measurement inst...