Strategic planning and total quality management : the effect of integration on organizational effectiveness in Singapore companies.

Strategic planning and total quality management : the effect of integration on organizational effectiveness in Singapore companies.

This study attempts to examine the extent to which organizations integrate their strategic plans and quality systems, and to analyze whether a tighter fit contributes to higher organizational effectiveness. A primary contribution of this research is the development of an original measurement inst...

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Bibliographic Details
Main Author: Leong, Anne Yin Mei.
Other Authors: Calingo, Luis Ma. R.
Format: Theses and Dissertations
Language:English
Published: 2009
Subjects:
DRNTU::Business::Management::Total quality management
DRNTU::Business::Management::Strategy
Online Access:http://hdl.handle.net/10356/20073
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Institution: Nanyang Technological University
Language: English
Description
Summary:This study attempts to examine the extent to which organizations integrate their strategic plans and quality systems, and to analyze whether a tighter fit contributes to higher organizational effectiveness. A primary contribution of this research is the development of an original measurement instrument to test this quality-strategic fit. This research focuses specifically on Singapore organizations

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