Total quality management in the Singapore hotel industry

• المؤلفون الرئيسيون: Ng, Sharon Ling Wan, Beh, Benny Meng Kiat, Chao, Marilyn Pei Tsing
• مؤلفون آخرون: Murthy, Bvsan
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Management::Total quality management
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/10813
• المؤسسة: Nanyang Technological University

The purposes of this study were two-fold: first, to determine whether hotels in Singapore practice Total Quality Management and secondly, to establish the necessity and suitability of the ISO 9002 certification as guidelines for TQM in the hospitality industry. Face-to-face interviews with 17 respo...