Total quality management in the Singapore hotel industry

Total quality management in the Singapore hotel industry

The purposes of this study were two-fold: first, to determine whether hotels in Singapore practice Total Quality Management and secondly, to establish the necessity and suitability of the ISO 9002 certification as guidelines for TQM in the hospitality industry. Face-to-face interviews with 17 respo...

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Main Authors: Ng, Sharon Ling Wan, Beh, Benny Meng Kiat, Chao, Marilyn Pei Tsing
Other Authors: Murthy, Bvsan
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Management::Total quality management
Online Access:http://hdl.handle.net/10356/10813
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-10813
record_format dspace
spelling sg-ntu-dr.10356-108132023-05-19T05:44:55Z Total quality management in the Singapore hotel industry Ng, Sharon Ling Wan Beh, Benny Meng Kiat Chao, Marilyn Pei Tsing Murthy, Bvsan Nanyang Business School DRNTU::Business::Management::Total quality management The purposes of this study were two-fold: first, to determine whether hotels in Singapore practice Total Quality Management and secondly, to establish the necessity and suitability of the ISO 9002 certification as guidelines for TQM in the hospitality industry. Face-to-face interviews with 17 respondents from 14 leading hotels in Singapore were conducted to obtain a set of comprehensive information for the research. 2008-09-24T07:47:50Z 2008-09-24T07:47:50Z 1998 1998 Final Year Project (FYP) http://hdl.handle.net/10356/10813 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Management::Total quality management
spellingShingle DRNTU::Business::Management::Total quality management
Ng, Sharon Ling Wan
Beh, Benny Meng Kiat
Chao, Marilyn Pei Tsing
Total quality management in the Singapore hotel industry
description The purposes of this study were two-fold: first, to determine whether hotels in Singapore practice Total Quality Management and secondly, to establish the necessity and suitability of the ISO 9002 certification as guidelines for TQM in the hospitality industry. Face-to-face interviews with 17 respondents from 14 leading hotels in Singapore were conducted to obtain a set of comprehensive information for the research.
author2 Murthy, Bvsan
author_facet Murthy, Bvsan
Ng, Sharon Ling Wan
Beh, Benny Meng Kiat
Chao, Marilyn Pei Tsing
format Final Year Project
author Ng, Sharon Ling Wan
Beh, Benny Meng Kiat
Chao, Marilyn Pei Tsing
author_sort Ng, Sharon Ling Wan
title Total quality management in the Singapore hotel industry
title_short Total quality management in the Singapore hotel industry
title_full Total quality management in the Singapore hotel industry
title_fullStr Total quality management in the Singapore hotel industry
title_full_unstemmed Total quality management in the Singapore hotel industry
title_sort total quality management in the singapore hotel industry
publishDate 2008
url http://hdl.handle.net/10356/10813
_version_ 1770567293915365376

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