Quality management at the National Archives of Singapore

• Main Authors: Quazi, Hesan A., O’Neil, Elizabeth
• Other Authors: Nanyang Business School
• Format: Case Study
• Language: English
• Published: 2013
• Subjects: DRNTU::Business::Management::Total quality management
• Online Access: https://hdl.handle.net/10356/99854; http://hdl.handle.net/10220/13573; http://www.asiacase.com/case/ntuAbcc/nas.html
• Institution: Nanyang Technological University

In late 2000, Mr Pitt Kuan Wah, Director of the National Archives of Singapore (NAS), was in the position to implement an organisation-wide quality assurance system. His task was to assess and compare the following options: Singapore Quality Award for Business Excellence (SQA), ISO 9000, Six Sigma,...