An Analysis on the quality of work life of business process outsourcing firms in the metropolitan area of the Philippines based on the perception of customer service representatives

• Main Authors: Echavez, Maria Katrina, Jacinto, Lara Stephanie, Lee, Camela Jellene, Rosales, Carmina
• Format: text
• Language: English
• Published: Animo Repository 2010
• Subjects: Quality of work life > Philippines; Contracting out > Philippines; Personnel management > Philippines
• Online Access: https://animorepository.dlsu.edu.ph/etd_honors/303
• Institution: De La Salle University

This paper aims to examine the Quality of Work Life in Business Process Outsourcing firms according to employees' perception. The objectives of the paper are the following: (1) To determine the current state of QWL in BPOs in the Philippines, in terms of the adequacy of compensation, working co...