An Analysis on the quality of work life of business process outsourcing firms in the metropolitan area of the Philippines based on the perception of customer service representatives
This paper aims to examine the Quality of Work Life in Business Process Outsourcing firms according to employees' perception. The objectives of the paper are the following: (1) To determine the current state of QWL in BPOs in the Philippines, in terms of the adequacy of compensation, working co...
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| Main Authors: | , , , |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2010
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_honors/303 |
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| Institution: | De La Salle University |
| Language: | English |