An action research on capturing and transferring operational knowledge at the Center for Business Research and Development (CBRD)

A dynamic and lean organization like the Center for Business Research and Development (CBRD) requires constant readiness, continuous planning, and improvised implementation in its activities. To facilitate various activities in CBRD, sharing information and knowledge is of utmost importance. The obj...

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Main Author: Cheng, Kathrine Abbey S.
Format: text
Language:English
Published: Animo Repository 2015
Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/4821
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Institution: De La Salle University
Language: English
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spelling oai:animorepository.dlsu.edu.ph:etd_masteral-116592021-02-05T08:30:59Z An action research on capturing and transferring operational knowledge at the Center for Business Research and Development (CBRD) Cheng, Kathrine Abbey S. A dynamic and lean organization like the Center for Business Research and Development (CBRD) requires constant readiness, continuous planning, and improvised implementation in its activities. To facilitate various activities in CBRD, sharing information and knowledge is of utmost importance. The objective of this action research is to capture, codify, and retain knowledge in the CBRD to better facilitate knowledge transfer among the current and future staff of CBRD. This research addressed the issue of dysfunctional knowledge transfer at CBRD by managing knowledge using the SECI model of Knowledge Management and guided by Coghlan & Brannicks principles of insider action research and Kurt Lewins Three-Step Model of change. I gathered data through personal observations which were validated by informal and indepth individual and group interviews. I conducted my interventions through dialogues and interviews to draw knowledge out and codify what can be codified into guidelines which were evaluated after the activity learning and points of improvements are then integrated in the guidelines. Due to time constraint in the implementation of the interventions, further testing and refinement is still needed for the written guidelines developed. Using this research as basis, I hope that a working manual of procedures for CBRD can come into fruition, and be shared with other research centers in De La Salle University to avoid or minimize knowledge loss and facilitate continuous learning and innovation. Through this research, I realized how useful these models are in guiding and explaining how to manage change and knowledge while managing any conflicts that may arise in my role duality as an insider action researcher and as a research assistant at CBRD. Furthermore, conducting this action research has taught me to constantly challenge existing assumptions and perceptions. 2015-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_masteral/4821 Master's Theses English Animo Repository
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
language English
description A dynamic and lean organization like the Center for Business Research and Development (CBRD) requires constant readiness, continuous planning, and improvised implementation in its activities. To facilitate various activities in CBRD, sharing information and knowledge is of utmost importance. The objective of this action research is to capture, codify, and retain knowledge in the CBRD to better facilitate knowledge transfer among the current and future staff of CBRD. This research addressed the issue of dysfunctional knowledge transfer at CBRD by managing knowledge using the SECI model of Knowledge Management and guided by Coghlan & Brannicks principles of insider action research and Kurt Lewins Three-Step Model of change. I gathered data through personal observations which were validated by informal and indepth individual and group interviews. I conducted my interventions through dialogues and interviews to draw knowledge out and codify what can be codified into guidelines which were evaluated after the activity learning and points of improvements are then integrated in the guidelines. Due to time constraint in the implementation of the interventions, further testing and refinement is still needed for the written guidelines developed. Using this research as basis, I hope that a working manual of procedures for CBRD can come into fruition, and be shared with other research centers in De La Salle University to avoid or minimize knowledge loss and facilitate continuous learning and innovation. Through this research, I realized how useful these models are in guiding and explaining how to manage change and knowledge while managing any conflicts that may arise in my role duality as an insider action researcher and as a research assistant at CBRD. Furthermore, conducting this action research has taught me to constantly challenge existing assumptions and perceptions.
format text
author Cheng, Kathrine Abbey S.
spellingShingle Cheng, Kathrine Abbey S.
An action research on capturing and transferring operational knowledge at the Center for Business Research and Development (CBRD)
author_facet Cheng, Kathrine Abbey S.
author_sort Cheng, Kathrine Abbey S.
title An action research on capturing and transferring operational knowledge at the Center for Business Research and Development (CBRD)
title_short An action research on capturing and transferring operational knowledge at the Center for Business Research and Development (CBRD)
title_full An action research on capturing and transferring operational knowledge at the Center for Business Research and Development (CBRD)
title_fullStr An action research on capturing and transferring operational knowledge at the Center for Business Research and Development (CBRD)
title_full_unstemmed An action research on capturing and transferring operational knowledge at the Center for Business Research and Development (CBRD)
title_sort action research on capturing and transferring operational knowledge at the center for business research and development (cbrd)
publisher Animo Repository
publishDate 2015
url https://animorepository.dlsu.edu.ph/etd_masteral/4821
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