Improving BGP incident management

IT Service Management (ITSM) is the set of specialized organizational capabilities for providing value to customers in the form of services (An Introductory Overview of ITIL , 2011). Globally, the most-widely used framework for ITSM is the IT Infrastructure Library (ITIL, ITIL Incident Management) t...

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Bibliographic Details
Main Author: Tiu, Grace L.
Format: text
Language:English
Published: Animo Repository 2015
Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/4982
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Institution: De La Salle University
Language: English