Improving BGP incident management
IT Service Management (ITSM) is the set of specialized organizational capabilities for providing value to customers in the form of services (An Introductory Overview of ITIL , 2011). Globally, the most-widely used framework for ITSM is the IT Infrastructure Library (ITIL, ITIL Incident Management) t...
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| Format: | text |
| Language: | English |
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Animo Repository
2015
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/4982 |
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| Institution: | De La Salle University |
| Language: | English |