Improving management of Globe Telecom's billing-related complaints
In any business, no matter how big or small, getting customer complaints is inevitable. In Globe Telecom, the organization that I belong to, billing-related complaints among our Postpaid customers is a prevalent concern and despite having an existing complaints handling process in place, the experie...
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2015
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/5013 |
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| Institution: | De La Salle University |
| Language: | English |